At BILLIONHOLICS, we are committed to delivering premium quality products and an exceptional shopping experience. If your order arrives damaged, you receive an incorrect item, or you wish to exchange your purchase due to a change of mind, we’re here to assist you with a smooth and hassle-free process.

Eligibility

* Return or exchange requests must be made within 7 days of receiving your order.
* Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
* Used, washed, altered, or damaged products (unless received in that condition) will not be accepted for return or exchange.

How to Request a Return or Exchange

1. Contact our Customer Support team through our official WhatsApp with the details of your request.
2. Securely pack the product and send it to the return address below.
3. Include a note inside the parcel containing:
* Full Name
* Phone Number
* Complete Shipping Address
* Order Number (if available)
* Reason for the return or exchange
* Name, size, and color of the replacement product you would like to receive

Return Address

BILLIONHOLICS – Returns Department
Sagar Cash & Carry
Shahabpura Road
Sialkot, Pakistan

Important Information

* All returned items are subject to a quality inspection upon arrival.
* Once your return has been approved, your replacement item will be dispatched as soon as possible.
* Customers are responsible for securely packaging the item before shipping.
* For the fastest service, please contact our official WhatsApp before sending your return.
* BILLIONHOLICS reserves the right to decline any return or exchange request that does not comply with this policy.